Terms and Conditions

These Terms and Conditions ("Terms") govern the provision of caravan and motorhome servicing and accessory fitting (the "Services") by Campercare Scotland LTD ("Company"), a mobile caravan and motorhome servicing company located in Dunbar, to its customers ("Customer"). By engaging our Services, the Customer agrees to be bound by these Terms. Please read them carefully.

1. Service Agreement:

   1.1. By booking our Services, the Customer enters into an agreement with the Company for the provision of caravan and motorhome servicing and fitting of accessories as outlined in the booking.

2. Booking and Payment:

   2.1.  The Customer can book the Services via our website, email, phone or in person.

   2.2. The Customer agrees to pay the agreed-upon fee for the Services upon completion, unless otherwise agreed in writing with the Company.

   2.3.  The Customer agrees to pay upfront prior to work being completed for accessories and goods being fitted when the cost is of £300 or more.

   2.4. Payment shall be made in full and in the currency specified by the Company. Payment shall be made by bank transfer, credit/debit card or cash.

   2.5. The Company reserves the right to charge interest on late payments at a rate of 10% per month.

   2.6. Prices for the Services are subject to change without notice but shall not affect confirmed bookings.

   2.7. Cancellations must be made at least 48 hours prior to the scheduled appointment. Failure to do so may result in a cancellation fee of 50% of the job cost, unless work is rescheduled.

3. Service Provision:

   3.1. The Company shall carry out the Services with reasonable care and skill and in accordance with industry standards.

   3.2. Any additional work required beyond the scope of the original booking shall be subject to additional charges, with prior consent from the Customer.

   3.3. The Company shall not be liable for any delay or failure to perform the Services due to circumstances beyond its control including, but not limited to, delays in parts delivery and weather conditions.

   3.4. The Company shall not undertake work on home build units or on vans that have not been approved by the NCC.

  3.5. The Company will not service appliances during a habitation of a caravan, motorhome or campervan. This is recommended and if you would like gas appliances to be serviced then please ask the Company at the time of booking.

  3.6. Vehicles used for hire or reward must be certified by a gas safe engineer by law.

4. Liability:

   4.1. The Customer acknowledges that the use of caravan and motorhome servicing involves inherent risks, and the Company shall not be liable for any loss, damage, or injury arising from such risks.

   4.2. The Company shall not be liable for any indirect, consequential, or incidental damages arising from the provision of the Services.

   4.3. The total liability of the Company for any claim arising out of or related to the provision of the Services shall not exceed the total amount paid by the Customer for the Services.

5. Customer Responsibilities:

   5.1. The Customer agrees to provide accurate and complete information to the Company regarding the caravan or motorhome to be serviced/worked on.

   5.2. The Customer shall ensure that the caravan or motorhome is accessible to the Company at the agreed-upon time for servicing/accessory fitting. This includes clear access space and a safe working environment for the mobile engineer. For chassis inspections, a firm and flat working ground is required with at least 1m space surrounding the unit. Failure to ensure that the working space is clear will result in the Customer still being charged the call out fee.

   5.3. The Customer shall notify the Company of any issues or concerns regarding the Services within 48 hours of completion.

   5.4. The Customer shall ensure that the caravan or motorhome is in sanitary conditions. The toilet must be clean and the cassette must be emptied by the Customer prior to any work taking place. Failure to do so will result in the inspection being incomplete.

  5.5. The Customer shall remove awnings prior to servicing.

  5.6. The Company requires adequate access to lockers, garages and underbed storage to ensure full inspections can be carried out. Failure to clear these areas may result in in the inspection being incomplete.

6. Warranty:

   6.1. The Company provides a 6 month warranty on all workmanship from the date of completion.

  6.2. Parts warranties will be honoured by the manufacturer and this will be highlighted to the Customer at the time of installation.

7. Complaints:

   7.1. The Company strives to provide the best quality of service and workmanship to all jobs undertaken. We hope you will always be satisfied by work completed, however we understand the importance of having procedures in place should you be unhappy with any part of the job. In the first instance, please always discuss any issues with us directly and we will be more than happy to look at the work again.

  7.2. If the issue remains unresolved then formal complaints should be sent in writing to campercarescotland@hotmail.com. The Company aim to acknowledge receipt of the complaint within 3 working days and will provide a formal response within 10 working days.

8. Amendments:

   8.1. The Company reserves the right to amend these Terms at any time. Any such amendments shall be effective immediately upon posting on the Company's website.

9. Entire Agreement:

   9.1. These Terms constitute the entire agreement between the Customer and the Company with respect to the provision of the Services and supersede all prior agreements and understandings, whether written or oral.

By engaging our Services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at campercarescotland@hotmail.com.